Shipping policy
Shipping times
The fulfillment time is different depending on the item. Most products are made to order so they require an average of 5 working days to be made and shipped (in busy seasons, for example December, it might be up to 8-10 working days). To see the specifics for each product, read the full description to know the time it takes for it to be made, and from which country it would ship from.
US and EU orders tend to arrive 1-2 weeks after being shipped. For other countries depending on the location it might take up to a month to be delivered, so please be aware before ordering!
Missing Package
If your order doesn't arrive after a month, please contact me to solazodraws@gmail.com in case the package is lost in transit.
If the package has been marked as delivered by the carrier, check the address on your order and confirm that you entered the correct one. Once your item ships, it is in the hands of the carrier (usually DHL/USPS for USA orders, and DHL for EU), however once the package enters the destination country it goes to the hand of the local carrier (for example if the order enters France, then the designated carrier is La Poste, or if it enters Mexico, then it's handled by Correos de Mexico and so on).
It may have been delivered to a neighbor, stolen, or still sitting in the back of a delivery truck. Please get in touch with your post office or speak to your mail person. Sadly if the carrier confirms the delivery and it turns out the package has been stolen, it is not something that can be covered by me :((
Did you submit a wrong address?
Please contact solazodraws@gmail.com as soon as possible. The order fulfillment can be incredibly fast depending on the item so I'm not able to guarantee that I will be able to correct it though.
If an item ships before your address is corrected you will need to wait for us to receive the item back so it can be sent again.
Customs Fees
All duties and taxes are calculated at checkout for MOST COUNTRIES, so you won't have to pay them upon delivery.
The following countries may require import taxes or duties collected upon receipt of your package:
Algeria, Anguilla, Armenia, Azerbaijan, Bulgaria, Cambodia, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Comoros, Cook Islands, Croatia, Curaçao, Czechia, Djibouti, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Greenland, Guernsey, Guinea, Guinea-Bissau, Haiti, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Lesotho, Madagascar, Malawi, Mauritania, Moldova, Mongolia, Mozambique, Nauru, Nepal, New Caledonia, Niue, Cameroon, Romania, Samoa, São Tomé & Príncipe, Seychelles, Sierra Leone, Solomon Islands, Suriname, Timor-Leste, Tonga, Tunisia, Tuvalu, Uzbekistan, Vanuatu, British Virgin Islands, and Zambia.